Return Policy & Refund Policy

Physical Products Regarding Eligibility

You may raise a return/ replacement request for any of the following reasons.

Product is physically damaged in transit. (Ideally, you should not accept the package if you receive a damaged consignment as evident from the packaging)

Product has manufacturing defect and is not working properly (in case of equipment/instrument)

Product has less than 1 months left from expiry date (in case of perishable products)

Some part/accessory of the product that should be included is missing

Received wrong product

Process

You are required to raise your request on info@cpcgroups.in with appropriate documentation/ proof including but not limited to the following

Photos/videos of the product showing the relevant issue/defect

Photo of shipping label with order ID

Photo/soft copy of bill/invoice

Operations team will initiate return collection within 3 working days of request approval Post receipt of returned produced, the QA/ QC team will check and approve the return. After approval from QA/QC, replacement process will be initiated. SLA for returns approval to replacement initiation is 7 working days

Terms and Conditions

You should initiate request within 7 days after receiving the product(s). Replacement would be offered against all return requests.

In case, the product is out of stock and cannot be replaced at the time of request, then refund will be issued through payment gateway.

Returned products are approved for refund/ replacement once our quality assurance/quality control team has checked and approved the returned product for below compliance: It should be complete – no missing parts or accessories It should be unused It should be undamaged It should not have any custom engraving/embroidery/ design etc done at the time of order placement Order cancellation policy You are eligible for order cancellation and refunds if Order is cancelled within 6 hours and the order has not been shipped.

The delivery is delayed by more than 21 days from date of order placement. (Not applicable for made to order items, heavy equipment, devices and furniture) The above cancellation policy does not apply for items that are specially procured for you. We may however consider your request for such cancellation at our discretion. Refund policy Refund will be initiated on confirmation of cancellation by our team, and you will receive an email notification on the same.

MODES OF REFUND : The refund to designated card/bank account/UPI account through payment gateway will be reversed back to you within 7 days of receipt of the returned goods/ cancellation Refund by NEFT / RTGS transfer to your bank account will be processed within 10 days of receipt of the returned goods/ cancellation.

Digital Subscription Regarding Eligibility

Refunds and cancellations are subject to the type of product purchased.

For digital subscriptions for statement access, a refund can be requested within 10-15 working days from the date of subscription for the statement. To request a refund or cancellation, please contact our customer support team at info@cpcgroups.in with your order details. Refunds will be processed using the original payment method and may take some time to reflect in your account.